Terms & Conditions

Last updated: April 2026

1. Service Agreement

By scheduling service with Saguaro Air Comfort you agree to these terms. We will provide a written estimate before performing any non-emergency work and will not exceed it without your approval.

2. Warranty — Labor

All labor is covered for one (1) year from the date of completion. If a repair fails due to our workmanship within that period, we will return and re-do the work at no charge.

3. Warranty — Equipment

New HVAC equipment we install carries the manufacturer's warranty (typically 5-10 years on parts, 10 years on compressors with registration). We assist with all warranty claims at no charge during the manufacturer's coverage period.

Manufacturer warranties may be voided if equipment is not maintained properly or is serviced by an unqualified party. We document required maintenance for your records.

4. Emergency Service

We provide 24/7 emergency service. Emergency calls outside normal business hours (Mon-Fri 7am-7pm, Sat 8am-4pm) carry an after-hours dispatch fee disclosed before dispatch. Emergency rates are quoted in advance.

5. Installation Terms

New installation work requires a 30% deposit at the time of equipment ordering, with the balance due upon completion. Installations are scheduled within 5-10 business days of deposit, subject to equipment availability.

We pull all required permits and arrange municipal inspections at no additional charge. Customer is responsible for ensuring property access on installation day.

6. Pricing

Diagnostic service calls are $89, waived if you proceed with the recommended repair. All repair pricing is presented to you in writing before work begins. We honor written estimates for 30 days.

7. Payment

Payment is due upon completion of service. We accept all major credit cards, debit cards, ACH transfer, check, and cash. Financing is available on installations of $2,000 or more.

8. Cancellation

You may cancel scheduled service at any time at no charge if cancelled at least 2 hours before the appointment. Same-day or no-show cancellations may be assessed a $49 fee.

9. Limitation of Liability

Our liability is limited to the value of the work performed. We are not liable for pre-existing conditions, code violations created by prior contractors, or damage caused by underlying defects in the property.

10. Disputes

We attempt to resolve all disputes directly with our customers. Any dispute that cannot be resolved is subject to the laws of Arizona and shall be heard in Maricopa County.

11. Contact

Questions about these terms? Call us at (602) 555-0234 or email info@saguaroaircomfort.com.

License: AZ ROC #307521